Refund policy

Effective Date: July 07, 2026

At Shoploop, your satisfaction matters to us. If something isn't right with your order, we're here to help.

1. Return Window

You have 30 days from the date you receive your item to request a return. To be eligible, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging with tags attached (where applicable)
  • Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Health & Beauty items (skincare pads, masks, jelly mists, hair treatments, etc.)
  • Underwear and intimate apparel
  • Items marked as "Final Sale" or purchased during clearance/flash sale events
  • Gift cards

Defective or damaged items in these categories are still covered under Section 5 below.

3. How to Start a Return

  1. Email us at info@shoploop.store or WhatsApp +1 (307) 310-7579 with your order number and reason for return.
  2. We'll review your request and, if approved, send you return instructions and a shipping address.
  3. Pack the item securely with all original packaging and send it back.

Please do not send items back without first contacting us — unauthorized returns may not be accepted.

4. Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund is approved.

  • Approved refunds are issued to your original payment method within 5–10 business days.
  • Your bank or card provider may take additional time to post the refund.
  • Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
  • Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at info@shoploop.store with photos of the item and packaging. We will offer a full refund or free replacement, and cover any return shipping costs.

6. Exchanges

We currently don't offer direct exchanges. If you'd like a different size, color, or product, please return the original item for a refund and place a new order.

7. Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Check your bank account again.
  2. Contact your credit card company — processing time can vary.
  3. Contact your bank, as there's often processing time before a refund posts.
  4. If you've done this and still haven't received your refund, contact us at info@shoploop.store.

8. Order Cancellations

Orders can be cancelled free of charge before they ship. Once an order has shipped, it must follow the standard return process above.

9. Contact Us

Shoploop 📧 info@shoploop.store ☎ +1 (307) 310-7579 🏠 United States of America